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Contract Maintenance

Arranging Director » Arranging Director Admin » Contract Maintenance

This section of Arranging Director allows you to setup contract items. Navigate to System Settings > Arranging Director Admin > Contract Maintenance. *Only admin users will be able to access this area of the system. Change an At Need Contract Number Change a…

Arranging Director Admin

Arranging Director » Arranging Director Admin

This section of Arranging Director allows you to access the admin settings. Navigate to System Settings > Arranging Director Admin. *Only admin users will be able to access this area of the system. Contract Maintenance Change an At Need Contract Number Change a…

Account

Arranging Director » Add New Client » Account

This section of Arranging Director summarizes the contract pricing, incorporating adjustments, discounts, and refunds. Open a record and navigate to Client Arrangement > Account. If, for example, a payment is made to this account, click the ‘Add An…

Halcyon

Companies We Partner With » Halcyon

Halcyon and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact your…

Ionic Services

Companies We Partner With » Ionic Services

Ionic Services and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system,…

Osiris

Companies We Partner With » Osiris

Osiris and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact your…

TerraPro

Companies We Partner With » TerraPro

TerraPro and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact…

Mortware

Companies We Partner With » Mortware

Mortware and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact…

Director’s Assistant/Continental Computers

Companies We Partner With » Director’s Assistant/Continental Computers

Director’s Assistant and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your…

Print / Edit State, Provincial & Federal Forms

Management System Features » Print / Edit State, Provincial & Federal Forms

Creating, editing & printing forms is a critical component of your management responsibilities. FrontRunner’s one-write technology allows you to generate forms that automatically populate with information entered in records. Choose from the options below to find…

Stationery Printing

With FrontRunner’s one-write logic, creating stationery products has never been easier. Information entered in records automatically populates the various fields on all stationery items. Book of Memories Stationery Bass-Mollett Stationery Messenger…

Life Story

Add / Edit / Remove a Deceased’s Record » Create a Management Record » Life Story

Career Education Level – highest level. Enter the type of work performed by the deceased. Select the industry the deceased was employed in. – if you do not see a industry listed in the dropdown, ‘Add.’ A pop-up window will appear. To learn…

Book of Memories Features

Add / Edit / Remove a Deceased’s Record » Create a Book of Memories Page » Book of Memories Features

The information below will allow you to better understand how all the features within the Book of Memories work. If a family member or someone in the community calls / writes asking for more information, this page details best practices and how to access particular…

Management System Features

The FrontRunner Management System is an all-in-one feature that ensures your funeral firm can work smarter. The one-write technology allows you to build forms and contracts in minutes once a record is created. The deceased’s information pre-populates necessary…

AfterLoss Subscription Program

Increase Your Aftercare Services » AfterLoss Subscription Program

Today’s families want to feel truly cared for and you may think your firm must spend a lot of money establishing a grief support program. But, the AfterLoss app makes it truly affordable for you to gift your families with a subscription to the AfterLoss Program.…

First Call

Add / Edit / Remove a Deceased’s Record » Create a Management Record » First Call

Fill in all applicable information. FrontRunner’s one-write technology will push content to corresponding locations throughout the system. Deceased Information Branch – If more than one location, select which branch is managing the service. Salutation,…

Timesheets

Arranging Director » Timesheets

This section of Arranging Director allows you to access and maintain all timesheet information for all employees. Navigate to Arranging Director > Timesheets. *Admins will see the following screen via their Timesheet Menu option. Timesheet Maintenance Enter the…

Create a Management Record

Add / Edit / Remove a Deceased’s Record » Create a Management Record

While the basic records in the FrontRunner system will populate all of the fields for the Book of Memories, the management records cover a lot more details and will allow you to auto-populate forms and stationery. Starting with the First Call, the management record…

Training Documentation

Help Resources » Training Documentation

Below you will find a link to each system type. Within each, we have provided a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please…

Search Engine Strategies

Search Engine Optimization (SEO) » Search Engine Strategies

Once your website is live, the goal is for online visitors to actually find it. The first step is submitting the URL (www.yourfuneralhome.com) to search engines. Start off with Google. *Include your URL on ALL printed materials including the obituary notices in local…

Select a Theme

Add / Edit / Remove a Deceased’s Record » Create a Book of Memories Page » Select a Theme

You can choose from dozens of themes to apply to a Book of Memories. The themes have been created to capture various interests and hobbies that will allow you to further personalize each online tribute. Once a category is selected, the corresponding themes within…

Record Management

Arranging Director » Add New Client » Record Management

This section of Arranging Director allows you to manage donations, edit the family login information, and set the file number, publish status, and current/past settings. Open a record and navigate to Record Management. Donations Family Interactive File…

Record Settings

Add / Edit / Remove a Deceased’s Record » Record Settings

Records can be edited or deleted at any time. The Edit Record Settings buttons is visible once a record is open in Web Details. There are multiple options: Post to Facebook: If your firm has a Facebook account and the set up is complete, the app can be…

Approve Photos

Getting Started with Your System » Your FrontRunner Desktop » Book of Memories Settings » Approve Photos

Any online visitor who shares a photo, and if the funeral home has the approval process turned on, will allow the funeral home to approve any photos that have been uploaded within the Book of Memories. Navigate to your Main tab > Book of Memories > Approve Photos.…

Approve Stories

Getting Started with Your System » Your FrontRunner Desktop » Book of Memories Settings » Approve Stories

Any online visitor who shares a photo, and if the funeral home has the approval process turned on, will allow the funeral home to approve any photos that have been uploaded within the Book of Memories. Navigate to Main > Book of Memories > Approve Photos. For any…

Search Engine Optimization (SEO)

It’s one thing to create and build a beautiful website filled with relevant information about your funeral firm’s services and products, it’s quite another to have online visitors find your site with ease. Search Engine Optimization (SEO) takes time…

Getting Started with Your System

Once you login to your FrontRunner system, you will be able to access everything you need to manage your records, website, forms, showrooms, stationery, dvd creator, the Book of Memories, marketing tools and so much more. The pages listed below cover off all aspects of…

FrontRunner Website Settings

Search Engine Optimization (SEO) » FrontRunner Website Settings

Make sure to work on your FrontRunner Settings to help optimize your website’s Search Engine Optimization (SEO). Website > Edit > Site > any page > Edit Details The Page Title field is located in the top section. The Search Keywords and Search Description…

Testimonials

Increase Your Market Share » Testimonials

What better way to demonstrate the excellence in service that your firm provides to the families in your community. Once you have the Testimonials app, you have the ability to add these yourself. Navigate to your Website tab, which will take you to the home page.…

Create a Quote Builder

Edit / Publish Your Website » Advanced Website Editing » Create a Quote Builder

The Quote Builder module generates a professional price outline for any product or service offered. The module automatically calculates the total for online visitors. *FrontRunner has created a new and improved app for creating a quote builder. For more information,…

Quote Builder

Increase Your Market Share » Quote Builder

Arrange and Pre-Arrange Quote Builder – General Price List The FrontRunner Quote Builder is an excellent tool to attract more families to your door. Online visitors appreciate the ability to build their funeral package with select services and merchandise, and…

Vitals

Arranging Director » Add New Client » Vitals

This section of Arranging Director provides all the vital information of the deceased. Open a record and navigate to Client Arrangement > Vitals. *All information contained within the drop-downs is drawn from the Quickfill & System Data section of your system. Once…

Upload a File

Edit / Publish Your Website » Manage Web Page Settings & Files » Upload a File

Upload any file such as Word or PDF documents to your website. Navigate to Website > Manage > Files. Select one of the Browse buttons to upload a file / document (jpg gif pdf etc.). Locate the file on your computer and click Open. (When uploading video files,…

Sympathy Cards

Increase Your Revenues » Sympathy Cards

Online visitors can choose a Sympathy Card, personalize it, and have it sent directly to the family or funeral home for only $5. All processing and shipping is managed by our partner Blue Bird. Visitors choose a theme, a date to send the card, a return address, a…

Bass-Mollett Stationery Ordering

Stationery Printing » Bass-Mollett Stationery » Bass-Mollett Stationery Ordering

Navigate to the Main tab and open a record. Navigate to Print Engine > Stationery Ordering > Bass-Mollett Stationery Ordering. Select a category. Select a product. Add to Cart – Enter the Quantity and then ‘Add to Cart’. Check Billing…

Publish Website

Edit / Publish Your Website » Publish Website

Navigate to Website > Publish. In order for the changes made to the website to be visible to online visitors, the site must be published. !Note: If your website is not live, publishing changes will NOT push your website live. Select Publish at top right…

Summary

Arranging Director » Add New Client » Summary

This section of Arranging Director provides an overview of the service information, vitals information, payment information, notes from staff, quick printing of forms, and a check list. Open a record and navigate to Client Arrangement > Summary. Click on…

Launch a Virtual Showroom

Create / Edit Your Virtual Showroom » Launch a Virtual Showroom

Launching a showroom would be to showcase your products and services to your families. Navigate to the Kiosk tab. Select the + icon to expand the ‘My Showrooms’ category. Locate the showroom name and select the ‘Launch This Showroom’ button. A…

Add Photos

Add / Edit / Remove a Deceased’s Record » Create a Book of Memories Page » Add Photos

It’s recommended that at least one photo is added to the Book of Memories; it will be displayed on your website’s home page and in the top banner of the Book of Memories. More photos can be added to each record and can then rotate within the top banner of…

Arranging Director

The features within the Arranging Director section are for those using the full management system. Search for clients or import your first calls from either ProComm or ASD. In the Main menu at the top of your system, select Arranging Director. The first page to open…

Book of Memories Standalone

Help Resources » Training Documentation » Book of Memories Standalone

For Book of Memories Standalone clients, we have provided a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please feel free to print off…

E-Commerce

Increase Your Revenues » E-Commerce

The Product Catalog module allows you to quickly generate a product page with pricing, special pricing, and more. The header and footer use a WYSIWYG editor to further help create a professional layout that can be edited and updated in seconds. The additional…

Precious Memories

Stationery Printing » Bass-Mollett Stationery » Precious Memories

Navigate to your Main tab and open a record. Navigate to Print Engine > Stationery > Select > Bass-Mollett Precious Memories. Choose a Design: Select the theme design to print. Check which items to print, preview, or modify. You may select multiple items > Click…

Reflections of Life

Stationery Printing » Bass-Mollett Stationery » Reflections of Life

Navigate to your Main tab and open a record. Navigate to Print Engine > Stationery > Select > Bass-Mollett Reflections of Life. Choose a Design: Select the theme design to print. Choose your Stationery: Check which items to print, preview, or modify. You may…

Reflections of Life Interior Pages

Stationery Printing » Bass-Mollett Stationery » Reflections of Life Interior Pages

Navigate to your Main tab and open a record. Navigate to Print Engine > Stationery > Select > Bass-Mollett Precious Memories. Choose a Design: Select the theme design to print. Check which items to print, preview, or modify. You may select multiple items > Click…

Create a Basic Record

Add / Edit / Remove a Deceased’s Record » Create a Basic Record

A Basic Record includes most of the information that is required for the online tribute. Once it’s created, the information can be accessed on the website and the Book of Memories. Create a Record Navigate to Main > Records. Hover over the ‘Add a…

Consultation

Add / Edit / Remove a Deceased’s Record » Create a Management Record » Consultation

Body Release Status Select whether the body has been released and is ready to be picked up. Personal Effects Personal Effects – Separate each with a comma. Clothing Special Instructions Jewellery Being Supplied. Jewellery Being Returned What and to whom…

Disrupt Media

Companies We Partner With » Disrupt Media

At DISRUPT Media all we do is social media, and we have a proven measurable process for doing it. We help bold, forward-looking brands build socially disruptive strategies through ideas and storytelling. What makes social media so powerful and compelling sometimes…

Add / Edit / Build Forms

Management System Features » Print / Edit State, Provincial & Federal Forms » Add / Edit / Build Forms

Add a Form System Settings > Print Engine > My Forms > Add new Form Scan the form so it’s as straight as possible. Save it as a .jpg file. A pop-up will request information; the fields with a* ! *are mandatory. Name – Enter the form’s…

Contract

Arranging Director » Add New Client » Contract

This section of Arranging Director allows you to add products and services for the contract. Open a record and navigate to Client Arrangement > Contract. *All information contained within the dropdown menus of the Contract page has been entered in the system’s…

Submission/Email Form Page

Edit / Publish Your Website » Advanced Website Editing » Submission/Email Form Page

The Interactive Email Forms module creates forms that online visitors can complete and submit. All submissions are sent to designated email addresses. If you require a new page, refer to Create a New Page. Select the ‘Edit Content’ button at the top…

Tukios DVT

Create / Edit a DVD Slideshow » Tukios DVT

Tukios offers high-quality tribute videos that are easy and fast to create. Visitors to the website can purchase a DVD file to burn for themselves or purchase a copy of the DVD or Bookshelf Box Set. Your funeral home earns a commission on these sales. *If you would…

Create Obituary/Send to Newspapers

Add / Edit / Remove a Deceased’s Record » Create a Management Record » Create Obituary/Send to Newspapers

Once your obituary / notice template is created within the system, it takes minimal effort to produce a finished product once the standard record information is entered. You can then create a notice and submit it to newspapers with only a few clicks of the…

Perfect Website

Help Resources » Training Documentation » Perfect Website

For Perfect Website clients, we have provided a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please feel free to print off each…

WebSuite

Help Resources » Training Documentation » WebSuite

For WebSuite clients, we have provided a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please feel free to print off each section or…

Total Business Solution

Help Resources » Training Documentation » Total Business Solution

Below is a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please feel free to print off each section or bookmark this page for future…

QuickBooks Integration

Management System Features » QuickBooks Integration

QuickBooks software must be set-up properly before launching the QuickBooks Integration. Also, all products in the product catalog require a QuickBooks Name less than 30 characters and without any special characters included. Basic Setup System Settings > QB…

ASD

Companies We Partner With » ASD

ASD is an Answering Service that is solely dedicated to Serving the Funeral Profession. We have developed software that can integrate directly with ASD. This integration will enable you to reduce your data entry by uploading information directly into ASD’s…

Generate/Edit a Family Contract

Management System Features » Generate/Edit a Family Contract

Once a contract is built within the FrontRunner system, customizing it for each record takes minutes with minimal effort. Our one-write technology saves you time and allows you to quickly generate and print professional documents to present to your families. …

Precious Memories – Beta

Stationery Printing » Bass-Mollett Stationery » Precious Memories – Beta

The Bass-Mollett Precious Memories – Beta version contains three new features: Save a Local Copy – Make a modified copy of our master template, which will be available for all Precious Memories designs. Save Custom Setting – Save a customized piece of…

Edit a Virtual Showroom

Create / Edit Your Virtual Showroom » Edit a Virtual Showroom

Editing your virtual showroom can consist of changing the style, adding headers and footers, creating buttons, adding products, and uploading photos and videos. Navigate to the Kiosk tab at the top. Use the + to expand the My Showrooms category and select the…

FAQs on Memorial Candles for the Purchaser

Increase Your Revenues » Memorial Candles » FAQs on Memorial Candles for the Purchaser

Question: Are the candles real or simply virtual (online) images of support and tribute? Answer: The Memorial Candles are online representations of love and tribute only. No physical candle will be lit in memory of a loved one. Question: How do I correct my spelling…

FAQs on Book Of Memories

Add / Edit / Remove a Deceased’s Record » Create a Book of Memories Page » FAQs on Book Of Memories

Below are a list of common questions regarding the Book of Memories. If you are still unable to find a solution to any problem that you are experiencing, please contact support@frontrunnerpro.com. Question: How do I delete/modify a condolence message, candle message,…

Cancellation Policy

Help Resources » Policies » Cancellation Policy

FrontRunner Professional Cancellation Agreement Confidential This document contains proprietary information and may not be reproduced, transmitted, or translated in any manner without the specific consent of FrontRunner Professional. This includes third party…

User License Agreement

Help Resources » Policies » User License Agreement

FrontRunner Professional – User License Agreement Amended – July 25, 2015 h3. INTRODUCTION Please read this USER LICENSE AGREEMENT (“Agreement”) carefully and make sure that you fully understand it. You will have the opportunity to accept or reject…