Question: Why did FrontRunner not purchase Twin Tiers (MiMS)?
Answer: Some clients have asked about the logic behind our company’s decision not to purchase MiMS despite the fact that it had been an integration partner. FrontRunner disagreed with the opinion of a few former staff members who since that time, have bought MiMS.
Over the past few years, FrontRunner has met with several companies looking to sell interests in their funeral home management software. Because of the working relationship FrontRunner had with MiMS, we naturally took a very close look at its solution.
Our primary concern was that the management system was antiquated and would require a tremendous amount of work to achieve FrontRunner’s high standards for our business systems now and in the future.
With very sparse sales, MiMS’ only revenues to keep the doors open were framed around charging customers an annual, albeit voluntary, support fee. FrontRunner believes that the practice of charging clients a support fee when the company controls whether the software works or not is a practice that is ripe for abuse.
FrontRunner has always guided its company on the principals of honesty, integrity and trust. We insist on it from all of our employees and those we do business with. In the end, we simply decided MiMS was not the right fit for our company.
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