Payment Policy

To help ensure a proper billing system for our FrontRunner Professional clients, it is important to outline a payment policy that we feel will benefit yourself and your staff. If you have any questions regarding the payment policy, feel free to email accounting@frontrunner360.com.

All invoices may be viewed through your system. Billing notifications will also be sent to you by email and are expected to be paid within 15 days of the invoice date. Should any invoice exceed the allowable term, a late payment fee may be charged.

If you are a client outside of Canada, you will be billed in U.S dollars.

Late Payment Policy

1. 15 days overdue (30 days after invoice is issued): You will be notified within the system that the invoice is overdue.
2. 45 days overdue (60 days after invoice is issued): FrontRunner reserves the right to automatically deduct the overdue payment from your Simply One Account.
3. 75 days overdue (90 days after invoice is issued): You will be unable to access any features within your FrontRunner system until the invoice is paid in full. Once your invoice is paid, log out of the system and log back in to gain full access.
4. 105 days overdue (120 days after invoice is issued): FrontRunner reserves the right to shut down your website, meaning the website will no longer be visible online to the public.

Payment Options:

Checks / Cheques – Please allow 5 business days for payments to reach us by mail if mailed within Canada and 7-10 business days if mailed within the United States.

*Please make checks / cheques payable to:
FrontRunner Professional
6A Clarence Street
Kingston, Ontario
K7L 5H8, Canada

Please note that for any licensing and hosting fees, we only accept payment made by check / cheque if a client is set up on an annual account

Online payment (by credit card) – if you have not authorized FrontRunner Professional to automatically collect your invoices, and you wish to pay by credit card, you may request a pre-authorization form or you have the choice to pay your invoice online by accessing the administrative portion of your system. We accept Visa, MasterCard, and American Express. All credit card processing is completed by Internet Secure (IS). Internet Secure is a trusted third party processing company that FrontRunner Professional has used for more than 10 years.

Credit Card – the client is required to fill out a pre-authorization form and fax it in to 866-728-0681. This form requires details of your credit card number, address and signature. Click here for a copy of form or email accounting@frontrunner360.com.

Declined Credit Card Policy

It is the client’s responsibility to update any new credit card information to prevent their credit card from being declined. Contact us as soon as you receive your new credit card information to avoid account disruption.

If a client’s credit card declines, Internet Secure will notify the owner of the credit card automatically by e-mail. Clients will be subject to a $25 administration fee.

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