First Call

Fill in all applicable information. FrontRunner’s one-write technology will push content to corresponding locations throughout the system.

Deceased Information

• Branch – If more than one location, select which branch is managing the service.
• Salutation, Given Name, * Middle Name – include all middle names, Last Name, Suffix – if applicable, and Nick Name – This name will appear with surrounding quotations after the middle name(s).
• Gender – The template color will change to either green or pink.
• Marital Status
• Date of Death – Use the calendar icon for quicker entry.

Family Interactive Edition

• The system automatically generates a Family Username and Family password. (Both can be changed to what the funeral home or family prefers.) This allows the family to login to their loved one’s Book of Memories to view private condolences and flower cards, change the theme, approve any photos or stories (if the approval process is turned on), upload photos, share stories, and send e-thank-you cards to anyone who signs the guest book.
• Family Interactive and Condolence Email List: Add the email addresses of any family members who would like to receive the family login information (and future login changes) and all condolences. If there is more than one address, click ‘Add E-mail.’ The condolences are sent once a day to email addresses entered. (All condolences are filtered for any inappropriate words.)

Place of Death

• Copy Address From – Use the dropdown to pull the same address information from another source.
• Place of Death – If the location is not contained within the dropdown, ‘Add.’ A pop-up window will appear. To learn how to add a location, please refer to Databases.
• Country, State/Province, City – If the city location is not contained within the dropdown, Add . A pop-up window will appear. To learn how to add a city, please refer to Databases.
• Address, Apt/Unit, Zip/Postal Code
• Locality is
• District/County/Township
• Medical Examiner – If the physician’s name is not located within the dropdown, ‘Add.’ A pop-up window will appear. To learn how to add a physician, please refer to Databases.
• Body Released
• Date Admitted
• Check one of the following: Residence, Nursing Home, Hospital, Hospice or Other.
• Hospice Facility Name – If applicable
• Inside City Limits
• Medical Record Number
• Transferred from other facility

Informant Information

• Copy Address From – Use the dropdown to pull the same address information from another source.
• Salutation, First Name, Middle Name – include all middle names, Last Name, Maiden Name – if applicable, and Suffix – if applicable.
• Email Address
• Phone Number, Cell Phone Number
• Country, State/Province, and City – If you do not see a city in the dropdown, ‘Add.’ A pop-up window will appear. To learn how to add a city, please refer to the Databases.
• Address, Unit / Apt, and Zip/Postal Code
• Relationship to the deceased

Next of Kin

• Copy Address From – Use the dropdown to pull the same address information from another source.
• Same as Informant – Check the box if the next of kin is the same as informant. If so, all informant information will automatically populate the fields below.
• Salutation, First Name, Middle Name – include all middle names, Last Name, Suffix – if applicable, and Maiden Name – if applicable.
• Email Address
• Relationship to deceased
• Phone Number and Cell Phone Number
• Country, State/Province, and City – If you do not see a city in the dropdown, ‘Add.’ A pop-up window will appear. To learn how to add a city, please refer to the Databases..
• Address, Unit / Apt, and Zip/Postal Code

Executor

• Copy Address From – Use the dropdown to pull the same address information from another source.
• Same as Informant – Check the box if the executor is the same as the informant. If so, all of that info will automatically populate the Executor fields.
• Salutation, First Name, Middle Name – include all middle names, Last Name, Maiden Name, and Suffix.
• Email Address
• Relationship to deceased
• Phone Number and Cell Phone Number
• Country, State/Province, and City – if the city is not contained in the dropdown list, ‘Add.’ A pop-up window will appear. To learn how to add a city, please refer to the Databases.
• Address, Unit / Apt, and Zip/Postal Code

Check List

• Date of Call – Use the calendar icon.
• Time of Call
• Authorization to Embalm

Use dropdowns to select how below will be obtained.

• Clothing
• Social Security Number/Social Insurance Number
• Parents Names
• Parents Birth Place
• Photos

Appointment

• Appointment Place
• Appointment Date – Use the calendar icon.
• Appointment Time
• Assigned Director
• Special Notes

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