Below are a list of common questions regarding forms. If you are still unable to find a solution to any problem that you are experiencing, please contact support@frontrunnerpro.com.

Question: I am trying to print forms. It says it’s loading but nothing happens.

Answer:

If you have Java:

  • Open the program and check for updates.
  • In your Web browser, go to your Plug-ins. This may be different depending on browser you use. Make sure the Java Platform SE 7 is not in red and set to Always Activate.

If you do not have Java, go to www.java.com and download.

When done, refresh your system and try again.

Question: Can I save my form as a PDF?

Answer: Yes, as long as you have Adobe Reader, the program that allows you to open PDF files.

  1. When you are ready to print a form, click the Print button and a printer box will pop-up.
  2. Use the drop down to select the PDF printer option.

Question: Why does a white screen appear when I try to upload a form?

Answer:

  1. You may need to update the version of Adobe Reader on your computer.
  2. Rename the file if it contains any special characters (&, #, commas, etc…).
  3. Refresh your web browser.

Need more help with this?
Don’t hesitate to contact us here.

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