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Financials

Arranging Director » Financials

This section of Arranging Director allows you to setup your financials. Navigate to System Settings > Financials. Account Register Reconcile Account Account History QuickBooks Export Invoices Enter P/N Interest ← Book of Memories Account Register…

ObitsForLife.com

Increase Your Market Share » ObitsForLife.com

ObitsforLife.com is a commercial-free online obituary and death notice posting site controlled by funeral professionals to help protect the integrity of their profession, the dignity of the deceased, and the trust their families and communities have placed in them. We…

Generate/Edit a Family Contract

Management System Features » Generate/Edit a Family Contract

Once a contract is built within the FrontRunner system, customizing it for each record takes minutes with minimal effort. Our one-write technology saves you time and allows you to quickly generate and print professional documents to present to your families. …

Google Places

Search Engine Optimization (SEO) » Google Places

Claim Your Business Google Places is a feature to help get your website noticed online. Your business stands out when it’s listed at the top of the Google search engine results page. By claiming your business through Google, you can improve your search engine…

Submission/Email Form Page

Edit / Publish Your Website » Advanced Website Editing » Submission/Email Form Page

The Interactive Email Forms module creates forms that online visitors can complete and submit. All submissions are sent to designated email addresses. If you require a new page, refer to Create a New Page. Select the ‘Edit Content’ button at the top…

Manage Text / Prayers

Create / Edit a DVD Slideshow » Animoto DVT » Manage Text / Prayers

Navigate to System Settings > Print Engine > Manage Text/Prayers. Before building prayer cards/poems, you must scan the item (ie. prayer card) into your computer and save it as a .jpeg. It is important that your scan is as straight as possible. Once scanned into your…

Employee Maintenance

Arranging Director » Data Setup » Employee Maintenance

This section of Arranging Director allows you to enter the data for each of your employees. Navigate to Arranging Director > Data Setup > Employee Maintenance. This information is used for general contact information and with the timesheets. Click the green…

Book of Memories Features

Add / Edit / Remove a Deceased’s Record » Create a Book of Memories Page » Book of Memories Features

The information below will allow you to better understand how all the features within the Book of Memories work. If a family member or someone in the community calls / writes asking for more information, this page details best practices and how to access particular…

Databases

Getting Started with Your System » Databases

The database section in your FrontRunner system was created to help reduce the amount of time it takes to create records and utilize the many additional features. We recommend that you designate a period of time to build the database; once the information is added, it…

Funeral Screen Export

Increase Your Market Share » Funeral Screen Export

The connection will push the following service information to your Signage Studio for any particular day of service: Decedents Name Primary Photo Service Type / Time Obituary Room Name Special Instructions How to Export information to your Signage…

Custom Fields

Management System Features » Other Management Features » Custom Fields

If the FrontRunner system does not include a particular field that is necessary for your funeral firm, the Custom Fields creator allows you to build your own. In turn, it can be applied to every record in the system. System Settings > System Profile > Custom Fields >…

Open a Poll

Edit / Publish Your Website » Advanced Website Editing » Open a Poll

The Poll module creates a survey for online visitors and a results page. If you require a new page, refer to Create a New Page. Select the ‘Edit Content’ button. New – Add a new poll. Edit – Edit an existing poll. Delete – Delete…

News/Newsletter Article Page

Edit / Publish Your Website » Advanced Website Editing » News/Newsletter Article Page

The Newsletter Article module creates a news page. The module includes a mailing list component with the ability to send newsletters via email. Information such as announcements and upcoming events with photos and links can be easily posted or emailed. If you require…

Add Business Listing

Edit / Publish Your Website » Advanced Website Editing » Add Business Listing

The Business Directory Module quickly generates a listing for businesses in your area. The professional directory can include a description of the businesses, contact addresses, phone numbers, emails and external websites. If you require a new page, refer to Create a…

Account

Arranging Director » Add New Client » Account

This section of Arranging Director summarizes the contract pricing, incorporating adjustments, discounts, and refunds. Open a record and navigate to Client Arrangement > Account. If, for example, a payment is made to this account, click the ‘Add An…

Quick Search

Increase Your Market Share » Quick Search

Quick Search Notifier Whenever an online visitor uses the website’s Quick Search function, an email notification is sent to your funeral home detailing what keywords were searched and the number of results found. This is very important while building the website…

Life Story

Add / Edit / Remove a Deceased’s Record » Create a Management Record » Life Story

Career Education Level – highest level. Enter the type of work performed by the deceased. Select the industry the deceased was employed in. – if you do not see a industry listed in the dropdown, ‘Add.’ A pop-up window will appear. To learn…

Google AdWords

Search Engine Optimization (SEO) » Google AdWords

More information about Google AdWords as well as Google support contacts can be found at www.google.ca/adwords and www.google.com/adwords. The key to Search Engine Optimization is creating a list of keywords that your community and potential families will type into…

Multi-Location

Management System Features » Other Management Features » Multi-Location

The FrontRunner system is set up to include single and multiple branch locations. Specific branch information then populates the website and can be applied to every record. System Settings > System Profile > Profile > Add New Site Branch Enter information about an…

Gmail

Companies We Partner With » Gmail

FrontRunner Professional does not host or provide an email service for clients BUT we believe Gmail is the perfect solution for your business. *FrontRunner Professional is not responsible for how Google Apps works. We are simply recommending this product as we believe…

E-Commerce

Increase Your Revenues » E-Commerce

The Product Catalog module allows you to quickly generate a product page with pricing, special pricing, and more. The header and footer use a WYSIWYG editor to further help create a professional layout that can be edited and updated in seconds. The additional…

Cash Advance Maintenance – Other Payment Methods

Arranging Director » Arranging Director Admin » Financial & Quickbooks Setup and Maintenance » Cash Advance Maintenance – Other Payment Methods

This section of Arranging Director allows you to mark cash advance items paid by anything other than a check/cheque. Navigate to System Settings > Arranging Director Admin > Financial & Quickbooks Setup and Maintenance > Cash Advance Maintenance – Other Payment…

Book of Memories Stationery

Stationery Printing » Book of Memories Stationery

Navigate to your Main tab and open a record. Navigate to Print Engine > Stationery > Select > Book of Memories. Building your Stationery Choose the Book of Memories theme to print. To view a larger image of the Theme, click on Quick Look Check which items to…

Add Ons

Arranging Director » Add New Client » Add Ons

This section of Arranging Director allows you to create another contract for this client record. Open a record and navigate to Client Arrangement > Add Ons. All Add Ons will be displayed. To create a new one, click on the ‘Enter A New Add On’…

Account Register

Arranging Director » Financials » Account Register

This section of Arranging Director allows you to enter, delete, edit, print and view the details of your checks and deposits. Navigate to Arranging Director > Financials > Account Register. Adding checks and deposits are self-explanatory for the most part. Adding…

Obituary Template

Arranging Director » Data Setup » Obituary Template

This section of Arranging Director allows you to create your own obituary templates to speed up the obituary creation. The templates provide starting points for an obituary that can be modified and saved for each individual. Navigate to Arranging Director > Data Setup…

Package Pricing

Arranging Director » Pricing Setup » Package Pricing

This section of Arranging Director allows you to create a list of packages for your contracts. Navigate to Arranging Director > Pricing Setup > Package Pricing. The values defined in your frequently used service types or packages are automatically filled in on the…

Create a Calendar

Edit / Publish Your Website » Advanced Website Editing » Create a Calendar

The Calendar Page Module displays upcoming events in a simple and easy-to-read calendar that contains links to event details. A calendar month will only display if the month contains an event. Events are listed in chronological order by start date. If you require a…

Add a Notice

Add / Edit / Remove a Deceased’s Record » Create a Basic Record » Add a Notice

Enter the Life Story or Obituary. The text can also be pasted from any program such as Microsoft Word. If information is added to both fields, only the obituary will display in the Book of Memories. ← Add Service Details Create a Management Record…

Manage DVD Sleeve & Label

Create / Edit a DVD Slideshow » Animoto DVT » Manage DVD Sleeve & Label

Open a Record > Digital Video Tributes > Print DVD Sleeve and Label. This process allows you to print the personalized DVD case sleeves and disc label. Step #1 – Use the dropdown to select a theme. Step #2 – Select the item to be printed (Don’t…

Product Database

Getting Started with Your System » Product Database

Add and edit all of your products and services. If you are a Matthews customer, all products will be pre-loaded into the product catalog for you. Navigate to System Settings > Catalogs > Products. !If there are no categories on the left, add these before…

Charts & Graphs

Arranging Director » Reports » Charts & Graphs

This section of Arranging Director allows you to view from a selection of charts and graphs. Navigate to Arranging Director > Reports > Charts & Graphs. The first screen that appears is an overview screen. The dates default to the last twelve months. You may change…

AfterLoss Subscription Program

Increase Your Aftercare Services » AfterLoss Subscription Program

Today’s families want to feel truly cared for and you may think your firm must spend a lot of money establishing a grief support program. But, the AfterLoss app makes it truly affordable for you to gift your families with a subscription to the AfterLoss Program.…

Create a Quote Builder

Edit / Publish Your Website » Advanced Website Editing » Create a Quote Builder

The Quote Builder module generates a professional price outline for any product or service offered. The module automatically calculates the total for online visitors. *FrontRunner has created a new and improved app for creating a quote builder. For more information,…

Contract

Arranging Director » Add New Client » Contract

This section of Arranging Director allows you to add products and services for the contract. Open a record and navigate to Client Arrangement > Contract. *All information contained within the dropdown menus of the Contract page has been entered in the system’s…

Halcyon

Companies We Partner With » Halcyon

Halcyon and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact your…

Records

Getting Started with Your System » Your FrontRunner Desktop » Records

This section allows you to quickly access or create a new record. Navigate to Main > Records. The Records section, by default, will display all current records. To view any other types of records, select a category from the secondary navigation. Select the Advanced…

Precious Memories

Stationery Printing » Bass-Mollett Stationery » Precious Memories

Navigate to your Main tab and open a record. Navigate to Print Engine > Stationery > Select > Bass-Mollett Precious Memories. Choose a Design: Select the theme design to print. Check which items to print, preview, or modify. You may select multiple items > Click…

Reflections of Life

Stationery Printing » Bass-Mollett Stationery » Reflections of Life

Navigate to your Main tab and open a record. Navigate to Print Engine > Stationery > Select > Bass-Mollett Reflections of Life. Choose a Design: Select the theme design to print. Choose your Stationery: Check which items to print, preview, or modify. You may…

Reflections of Life Interior Pages

Stationery Printing » Bass-Mollett Stationery » Reflections of Life Interior Pages

Navigate to your Main tab and open a record. Navigate to Print Engine > Stationery > Select > Bass-Mollett Precious Memories. Choose a Design: Select the theme design to print. Check which items to print, preview, or modify. You may select multiple items > Click…

Ionic Services

Companies We Partner With » Ionic Services

Ionic Services and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system,…

Osiris

Companies We Partner With » Osiris

Osiris and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact your…

TerraPro

Companies We Partner With » TerraPro

TerraPro and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact…

Mortware

Companies We Partner With » Mortware

Mortware and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your system, contact…

Book of Memories Link

Create / Edit a DVD Slideshow » Animoto DVT » Book of Memories Link

Open a Record > Digital Video Tributes > Enter Video Link for Book of Memories. If you still have the tab open on your browser for the Animoto page, you should still be at the preview movie page. If you are not, simply click on My Videos at the top of the Animoto…

New to the System?

If you’re new to FrontRunner and require a few quick tips to get you started on the main components of the system, the information below will help. Login to Your System Go to your website and click on Admin in footer of site (or enter the URL – ending…

Vitals

Arranging Director » Add New Client » Vitals

This section of Arranging Director provides all the vital information of the deceased. Open a record and navigate to Client Arrangement > Vitals. *All information contained within the drop-downs is drawn from the Quickfill & System Data section of your system. Once…

Print DVD Sleeves & Labels

Create / Edit a DVD Slideshow » Animoto DVT » Print DVD Sleeves & Labels

Open a Record > Printing > DVD Sleeves and Label. Here you will find a list of sleeves and labels. If there is no sleeve/label listed that you want to print, you will need to first build the sleeve/label. Step #1 – Select the Preview button beside the…

Invoice Setup

Arranging Director » Data Setup » Invoice Setup

This section of Arranging Director allows you to define the text that is used with the invoice creation utility. Navigate to Arranging Director > Data Setup > Invoice Setup. Select the type of envelope used for mailing, who the invoice is signed by, and the title of…

Arranging Director

The features within the Arranging Director section are for those using the full management system. Search for clients or import your first calls from either ProComm or ASD. In the Main menu at the top of your system, select Arranging Director. The first page to open…

Add Service Details

Add / Edit / Remove a Deceased’s Record » Create a Basic Record » Add Service Details

The Service Details section of the Book of Memories automatically generates a Google map so online visitors can verify the location and directions to the visitation, service, interment and reception. Visitations Once the number of public visitations is selected, a…

Director’s Assistant/Continental Computers

Companies We Partner With » Director’s Assistant/Continental Computers

Director’s Assistant and FrontRunner have partnered to give you a one-write logic system. Enter your client data into your management system and push it to FrontRunner to add to your website and create a Book of Memories. *If you would like to activate in your…

Contract Numbering Setup

Arranging Director » Arranging Director Admin » Contract Maintenance » Contract Numbering Setup

This section of Arranging Director allows you to setup your contract number. Navigate to System Settings > Arranging Director Admin > Contract Maintenance > Contract Numbering Setup. *Only admin users will be able to access this area of the system. Enter your At…

Sales Tax Setup

Arranging Director » Arranging Director Admin » Contract Maintenance » Sales Tax Setup

This section of Arranging Director allows you to setup your sales tax. Navigate to System Settings > Arranging Director Admin > Contract Maintenance > Sales Tax Setup. *Only admin users will be able to access this area of the system. Enter your current sales tax…

Edit / Publish Your Website

You can access the administration of your website at any time to add, edit, and delete content; rename, hide, or move pages; and update your messaging and links for online visitors. Changes can be made and published quickly. Navigate to your Website tab in the top…

Create a Management Record

Add / Edit / Remove a Deceased’s Record » Create a Management Record

While the basic records in the FrontRunner system will populate all of the fields for the Book of Memories, the management records cover a lot more details and will allow you to auto-populate forms and stationery. Starting with the First Call, the management record…

Tukios DVT

Create / Edit a DVD Slideshow » Tukios DVT

Tukios offers high-quality tribute videos that are easy and fast to create. Visitors to the website can purchase a DVD file to burn for themselves or purchase a copy of the DVD or Bookshelf Box Set. Your funeral home earns a commission on these sales. *If you would…

Change an At Need Contract Number

Arranging Director » Arranging Director Admin » Contract Maintenance » Change an At Need Contract Number

This section of Arranging Director allows you to update any existing at-need contract numbers. Navigate to System Settings > Arranging Director Admin > Contract Maintenance > Change an At Need Contract Number. *Only admin users will be able to access this area of the…

Change a Preneed Contract Number

Arranging Director » Arranging Director Admin » Contract Maintenance » Change a Preneed Contract Number

This section of Arranging Director allows you to update any existing pre-need contract numbers. Navigate to System Settings > Arranging Director Admin > Contract Maintenance > Change a Preneed Contract Number. *Only admin users will be able to access this area of the…

Expense Category Maintenance

Arranging Director » Arranging Director Admin » Financial & Quickbooks Setup and Maintenance » Expense Category Maintenance

This section of Arranging Director allows you to set up your expense categories. Navigate to System Settings > Arranging Director Admin > Financial & Quickbooks Setup and Maintenance > Expense Category Maintenance. *Only admin users will be able to access this area…

Edit A Transaction (includes Archived)

Arranging Director » Arranging Director Admin » Financial & Quickbooks Setup and Maintenance » Edit A Transaction (includes Archived)

This section of Arranging Director allows you to edit transactions, including previously exported and cleared transactions. Navigate to System Settings > Arranging Director Admin > Financial & Quickbooks Setup and Maintenance > Edit A Transaction (includes Archived)…

Set Account Sort Order, Last Reconciled Date and Current Balance

Arranging Director » Arranging Director Admin » Financial & Quickbooks Setup and Maintenance » Set Account Sort Order, Last Reconciled Date and Current Balance

This section of Arranging Director allows you to set the starting balance and last reconciled date for use with account register information. Navigate to System Settings > Arranging Director Admin > Financial & Quickbooks Setup and Maintenance > Set Account Sort…

Email Address(es) to Use for Obituary Communications

Arranging Director » Arranging Director Admin » Email Address(es) to Use for Obituary Communications

This section of Arranging Director allows you to setup email addresses for emailing obituaries to newspapers. Navigate to System Settings > Arranging Director Admin > Obituary Setup > Email Address(es) to Use for Obituary Communications. *Only admin users will be…

Testimonials

Increase Your Market Share » Testimonials

What better way to demonstrate the excellence in service that your firm provides to the families in your community. Once you have the Testimonials app, you have the ability to add these yourself. Navigate to your Website tab, which will take you to the home page.…

Password Protected Page

Edit / Publish Your Website » Advanced Website Editing » Password Protected Page

By setting up security users, specific web pages can be made visible only to those who have the login information. Navigate to Website > Manage > Security Users. Add Security User – Enter a User Name, Password, and any Notes (if required). Use the Groups…

Create Obituary/Send to Newspapers

Add / Edit / Remove a Deceased’s Record » Create a Management Record » Create Obituary/Send to Newspapers

Once your obituary / notice template is created within the system, it takes minimal effort to produce a finished product once the standard record information is entered. You can then create a notice and submit it to newspapers with only a few clicks of the…

FrontRunner DVT

Create / Edit a DVD Slideshow » FrontRunner DVT

In minutes, your firm can create stunning, moving memorial tributes to offer families. Once created, the video files can be burned to a DVD using a preferred program. Open a record and navigate to Digital Video Tributes: Create New Project *Tip: If the screen appears…

Check Setup

Arranging Director » Data Setup » Check Setup

This section of Arranging Director allows you to define the horizontal and vertical printing position of each data item on the check/cheque when using this system to print the check/cheque. Navigate to Arranging Director > Data Setup > Check Setup. Enter the…

Pre-Need Funding

Arranging Director » Add New Client » Pre-Need Funding

This section of Arranging Director allows you to add a financial transaction for a pre-need account. Open a record and navigate to Client Arrangement > Pre-Need Funding. Click on the ‘Add A PreNeed Funding Entry’ button. Enter all applicable information…

Search Engine Strategies

Search Engine Optimization (SEO) » Search Engine Strategies

Once your website is live, the goal is for online visitors to actually find it. The first step is submitting the URL (www.yourfuneralhome.com) to search engines. Start off with Google. *Include your URL on ALL printed materials including the obituary notices in local…

Maintain Password and User Accounts

Arranging Director » Arranging Director Admin » Maintain Password and User Accounts

This section of Arranging Director allows you add additional general user accounts with customized access to the various menu tabs. Navigate to System Settings > Arranging Director Admin > Password and User Account Maintenance > Maintain Password and User…

Add & Edit Users in System

Getting Started with Your System » Add & Edit Users in System

* It is highly recommended that each person logging into the system has his or her own individual User Profile. It only takes a few second to create a profile. Navigate to System Settings > User Profiles > Users. Select the ‘Add User’ button at top…

FrontRunner Website Settings

Search Engine Optimization (SEO) » FrontRunner Website Settings

Make sure to work on your FrontRunner Settings to help optimize your website’s Search Engine Optimization (SEO). Website > Edit > Site > any page > Edit Details The Page Title field is located in the top section. The Search Keywords and Search Description…

Linking to Another Website

Edit / Publish Your Website » Advanced Website Editing » Linking to Another Website

The External Web Page module creates a link to the external website of another business, affiliate, or organization. The link opens a new browser window so visitors never leave your website. If you require a new page, refer to Create a New Page. Select the…

Define Default Data Field Visibility on Client Screens

Arranging Director » Arranging Director Admin » Define Default Data Field Visibility on Client Screens

This section of Arranging Director allows you hide and unhide fields in a client record. It is possible to collect a lot of information but there may be some data fields that will never (or infrequently) be used. This feature includes the option to hide them when the…

365 Days of Healing Email Program

Increase Your Aftercare Services » 365 Days of Healing Email Program

This year-long series of 365 daily email messages is designed to assist the bereaved in mourning with intention. Not simply an affirmation, each message offers insight into the nature and purpose of grief. Carefully chosen quotations from literature and suggested…

Page Settings

Edit / Publish Your Website » Manage Web Page Settings & Files » Page Settings

Before adding content, it’s important to edit the page’s settings. Navigate to Website > Edit > Site: Navigate to the new page. Select the Edit Details button at the top right. There are 3 sections that should be checked and corrected if…

Add New Client

Arranging Director » Add New Client

There are two ways to add a new client using the Arranging Director. From the top menu, choose one of the following: Arranging Director > Clients > Add New Client. Main > Records > Add a New Record (button at top right of screen will direct you to Add New…

Edit a Virtual Showroom

Create / Edit Your Virtual Showroom » Edit a Virtual Showroom

Editing your virtual showroom can consist of changing the style, adding headers and footers, creating buttons, adding products, and uploading photos and videos. Navigate to the Kiosk tab at the top. Use the + to expand the My Showrooms category and select the…

Configure Text Message Notifications

Arranging Director » Arranging Director Admin » Automated Reporting Setup » Configure Text Message Notifications

This section of Arranging Director allows you to define which cell phone numbers to be notified via text whenever an At Need contract is added and/or a discount is given on a contract. Navigate to System Settings > Arranging Director Admin > Automated Reporting Setup…

52 Weekly Tip Email Program

Increase Your Aftercare Services » 52 Weekly Tip Email Program

This year-long series of 52 weekly email messages is intended for those who want to be an ally to a family member or friend who is in bereavement. These messages include insightful literary quotations and provide suggested ways to support the grieving; but also focus…

Family Information

Add / Edit / Remove a Deceased’s Record » Create a Management Record » Family Information

Select ‘Add Relation’ located at the top right. Fill in all applicable information: Relation Type Relation to deceased Choose all that apply: Predeceased Contact Next of Kin Informant Executor Enter information for this family…

FAQs on Book Of Memories

Add / Edit / Remove a Deceased’s Record » Create a Book of Memories Page » FAQs on Book Of Memories

Below are a list of common questions regarding the Book of Memories. If you are still unable to find a solution to any problem that you are experiencing, please contact support@frontrunnerpro.com. Question: How do I delete/modify a condolence message, candle message,…

Reconcile Account

Arranging Director » Financials » Reconcile Account

This section of Arranging Director allows you to reconcile or balance your account. Navigate to System Settings > Financials > Reconcile Account. When you choose to reconcile, or balance, your account you will be presented with the following screen: Select…

Bass-Mollett Stationery Ordering

Stationery Printing » Bass-Mollett Stationery » Bass-Mollett Stationery Ordering

Navigate to the Main tab and open a record. Navigate to Print Engine > Stationery Ordering > Bass-Mollett Stationery Ordering. Select a category. Select a product. Add to Cart – Enter the Quantity and then ‘Add to Cart’. Check Billing…

Contacts

Arranging Director » Add New Client » Contacts

This section of Arranging Director allows you to add information for necessary contacts. Open a record and navigate to Client Arrangement > Contacts. The main page provides fields for additional information as it relates to survivors, preceded, and pallbearers.…

Wireframe

Edit / Publish Your Website » Wireframe

The following describes all possible widgets installed on a wireframe website system. The home page settings are listed first and the child browser page settings can be found at the bottom of this page. The key to editing content on the home page is to locate in…

Add / Edit / Remove a Deceased’s Record

The information listed below will allow you to create a record, push it to your website, and automatically create a Book of Memories. A Basic Record includes most of the information that is required for the online tribute. (Once the basic record is created, navigate to…

Quick Fill & System Data

Arranging Director » Data Setup » Quick Fill & System Data

This section of Arranging Director allows you to complete a text of values to help speed up data entry. Navigate to Arranging Director > Data Setup > Quick Fill & System Data. Quick Fill Data Categories Add items to a pick list. Within a client record, the pick…

Contest Module

Edit / Publish Your Website » Advanced Website Editing » Contest Module

The Contest module creates online contests and features random selection of entries with future exclusions and downloadable spreadsheets. It can also be used as a way to offer online event registration. If you require a new page, refer to Create a New Page. Select…

Introduction

Welcome to the FrontRunner Professional Online Manual This is your gateway to everything you need to know while working in your system. The menu on the side lists the most common tasks associated with the system and how to access the information to create, edit,…

Deceased Info

Add / Edit / Remove a Deceased’s Record » Create a Management Record » Deceased Info

Vital Information Most of the information in this section will be populated if First Call information was entered. The following are fields not included within the First Call. Maiden Name – If applicable. Race Of Hispanic Origin Video Link – Enter…

Maintain Forms

Arranging Director » Arranging Director Admin » Form Library Maintenance » Maintain Forms

This section of Arranging Director allows you to add the forms you will be using for printing. These can be set up for the home screen and client record. Navigate to System Settings > Arranging Director Admin > Form Library Maintenance > Maintain Forms. *Only admin…

Timesheets

Arranging Director » Timesheets

This section of Arranging Director allows you to access and maintain all timesheet information for all employees. Navigate to Arranging Director > Timesheets. *Admins will see the following screen via their Timesheet Menu option. Timesheet Maintenance Enter the…

System Profile

Getting Started with Your System » System Profile

Your System Profile is where you enter all the location information for your funeral home, !The System Profile is very important; it is the core source of information that populates many key areas of the website. It is also crucial to keep the information up-to-date…

Mobile Case Management

Add / Edit / Remove a Deceased’s Record » Mobile Case Management

Whether controlled on a smaller cell phone screen or a larger screen such as an iPad or tablet, the Mobile Manager uses responsive technology that auto-adjusts its sizing to be highly functional on any sized device. Some of the features include the ability to add new…

FAQs on Memorial Candles for the Purchaser

Increase Your Revenues » Memorial Candles » FAQs on Memorial Candles for the Purchaser

Question: Are the candles real or simply virtual (online) images of support and tribute? Answer: The Memorial Candles are online representations of love and tribute only. No physical candle will be lit in memory of a loved one. Question: How do I correct my spelling…

Animoto DVT

Create / Edit a DVD Slideshow » Animoto DVT

Animoto offers tribute videos that are easy and fast to create. *If you would like to activate in your system, contact your FrontRunner Success Coach to arrange. Create Your Video Open a Record > Digital Video Tributes > Create New Video. Step #1 – Use the…