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Search Engine Strategies

Search Engine Optimization (SEO) » Search Engine Strategies

Once your website is live, the goal is for online visitors to actually find it. The first step is submitting the URL (www.yourfuneralhome.com) to search engines. Start off with Google. *Include your URL on ALL printed materials including the obituary notices in local…

Domain & Sub-Domain Strategies

Search Engine Optimization (SEO) » Domain & Sub-Domain Strategies

An easy and effective domain strategy incorporates search words into the URL. Don’t use domain names that are similar to the name and brand of your competitors. You may also wish to register a domain name that includes the name of your city. Example:…

Total Business Solution

Help Resources » Training Documentation » Total Business Solution

Below is a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please feel free to print off each section or bookmark this page for future…

Add Business Listing

Edit / Publish Your Website » Advanced Website Editing » Add Business Listing

The Business Directory Module quickly generates a listing for businesses in your area. The professional directory can include a description of the businesses, contact addresses, phone numbers, emails and external websites. If you require a new page, refer to Create a…

Google Places

Search Engine Optimization (SEO) » Google Places

Claim Your Business Google Places is a feature to help get your website noticed online. Your business stands out when it’s listed at the top of the Google search engine results page. By claiming your business through Google, you can improve your search engine…

Increase Your Aftercare Services

FrontRunner has the resources you need to demonstrate to your families how you care about them long after the funeral service is over. Our daily and weekly email programs are written by a certified grief counsellor who has developed both series to offer insights,…

Search Engine Optimization (SEO)

It’s one thing to create and build a beautiful website filled with relevant information about your funeral firm’s services and products, it’s quite another to have online visitors find your site with ease. Search Engine Optimization (SEO) takes time…

Google+

Search Engine Optimization (SEO) » Google+

Click here to learn more about Google+. ← Google Places Domain & Sub-Domain Strategies →

Search Engine Submission Options

Search Engine Optimization (SEO) » Search Engine Submission Options

There are free and pay service submission options available to help enhance your SEO. Free Submissions Complete manual submissions by visiting each search engine and completing the online forms. This will send a ‘spider’ to your site for indexing. Expect…

Training Documentation

Help Resources » Training Documentation

Below you will find a link to each system type. Within each, we have provided a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please…

Password Protected Page

Edit / Publish Your Website » Advanced Website Editing » Password Protected Page

By setting up security users, specific web pages can be made visible only to those who have the login information. Navigate to Website > Manage > Security Users. Add Security User – Enter a User Name, Password, and any Notes (if required). Use the Groups…

FAQ’s on Management

Management System Features » FAQ’s on Management

Question: Why did FrontRunner not purchase Twin Tiers (MiMS)? Answer: Some clients have asked about the logic behind our company’s decision not to purchase MiMS despite the fact that it had been an integration partner. FrontRunner disagreed with the opinion of a few…

Social Media Tips

Learn about social media and the importance of having this for your business. Here is a video to help understand social media and how it affect’s today’s society: *For more information on social media, please contact your FrontRunner Success Coach. We…

Getting Started with Your System

Once you login to your FrontRunner system, you will be able to access everything you need to manage your records, website, forms, showrooms, stationery, dvd creator, the Book of Memories, marketing tools and so much more. The pages listed below cover off all aspects of…

User License Agreement

Help Resources » Policies » User License Agreement

FrontRunner Professional – User License Agreement Amended – July 25, 2015 h3. INTRODUCTION Please read this USER LICENSE AGREEMENT (“Agreement”) carefully and make sure that you fully understand it. You will have the opportunity to accept or reject…

Facebook Integration Setup

Getting Started with Your System » Your FrontRunner Desktop » Book of Memories Settings » Facebook Integration Setup

Facebook is a great tool for individuals, businesses, organizations, and brands to share their stories and connect with people, including potential clients. Facebook Pages, like timelines, can be customized by adding apps, posting stories, hosting events, and more.…

FrontRunner Website Settings

Search Engine Optimization (SEO) » FrontRunner Website Settings

Make sure to work on your FrontRunner Settings to help optimize your website’s Search Engine Optimization (SEO). Website > Edit > Site > any page > Edit Details The Page Title field is located in the top section. The Search Keywords and Search Description…

Gmail

Companies We Partner With » Gmail

FrontRunner Professional does not host or provide an email service for clients BUT we believe Gmail is the perfect solution for your business. *FrontRunner Professional is not responsible for how Google Apps works. We are simply recommending this product as we believe…

Advanced Website Editing

Edit / Publish Your Website » Advanced Website Editing

Page Modules There are many different page types you can create. To determine which module is applied to a page, click ‘Edit Details’. Scroll to Page Action, the fourth section on the page to find which module is marked. Click on any module to learn…

Disrupt Media

Companies We Partner With » Disrupt Media

At DISRUPT Media all we do is social media, and we have a proven measurable process for doing it. We help bold, forward-looking brands build socially disruptive strategies through ideas and storytelling. What makes social media so powerful and compelling sometimes…

MacKinnon & Bowes

Companies We Partner With » MacKinnon & Bowes

Since 1966, MacKinnon & Bowes has built a reputation as the largest and most trusted provider of assistance to the funeral service profession. While its core business concentrates on transfers and removals, it also offers expertise in the repatriation of the deceased…

WebSuite

Help Resources » Training Documentation » WebSuite

For WebSuite clients, we have provided a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please feel free to print off each section or…

Post Your Obits to Facebook

Add / Edit / Remove a Deceased’s Record » Post Your Obits to Facebook

Facebook is a great tool for individuals, businesses, organizations, and brands to share their stories and connect with people, including potential clients. Facebook Pages, like timelines, can be customized by adding apps, posting stories, hosting events, and more.…

Staples

Increase Your Revenues » Staples

The cost of doing business has become even more affordable. The Staples Advantage program is now available to all funeral homes. Join — for free — to save thousands of dollars a year on the items you buy every day. The more funeral homes that join, the deeper the…

Payment Policy

Help Resources » Policies » Payment Policy

To help ensure a proper billing system for our FrontRunner Professional clients, it is important to outline a payment policy that we feel will benefit yourself and your staff. If you have any questions regarding the payment policy, feel free to email…

MySendOff Stories

Companies We Partner With » MySendOff Stories

MySendOff Stories contains a library of original articles and stories to you, available exclusively for FrontRunner funeral home websites. You now have a revolutionary way to include an automatic stream of fresh, original articles on your funeral home’s website and…

Linking to Another Website

Edit / Publish Your Website » Advanced Website Editing » Linking to Another Website

The External Web Page module creates a link to the external website of another business, affiliate, or organization. The link opens a new browser window so visitors never leave your website. If you require a new page, refer to Create a New Page. Select the…

Ad Library

Increase Your Market Share » Ad Library

The Marketing Center provides essential tools to help grow your business. This app contains printable Book of Memories advertisements as well as website search results and statistics. The Marketing Center is an ever-evolving tool; you will have access to search data…

Create a Calendar

Edit / Publish Your Website » Advanced Website Editing » Create a Calendar

The Calendar Page Module displays upcoming events in a simple and easy-to-read calendar that contains links to event details. A calendar month will only display if the month contains an event. Events are listed in chronological order by start date. If you require a…

BookOfMemories.com

Increase Your Market Share » BookOfMemories.com

BookOfMemories.com is a website where online visitors can learn more about Tribute Suite and the funeral homes that offer it. The website also displays any obituaries posted on those funeral homes’ websites. The website is an effective way to promote the…

~New~ Pulse Dashboard

In December 2014, FrontRunner officially released its new Pulse system. The video below explains one of the major changes we have made with the new software— the Dashboard. With the dashboard your firm now has key information at your fingertips, without having…

Perfect Website

Help Resources » Training Documentation » Perfect Website

For Perfect Website clients, we have provided a breakdown of each of the training sessions that will take place. Click on each link for information on that topic. From there, you will find a print icon located in the top right. Please feel free to print off each…

System Profile

Getting Started with Your System » System Profile

Your System Profile is where you enter all the location information for your funeral home, !The System Profile is very important; it is the core source of information that populates many key areas of the website. It is also crucial to keep the information up-to-date…

Pre-Arrange Online

Increase Your Market Share » Pre-Arrange Online

As more people do online research before ever visiting a business, it only makes sense that your funeral firm would provide all the information your community needs to make informed decisions. Further, if consumers feel comfortable with your firm and the information…

FAQs on Memorial Candles for the Purchaser

Increase Your Revenues » Memorial Candles » FAQs on Memorial Candles for the Purchaser

Question: Are the candles real or simply virtual (online) images of support and tribute? Answer: The Memorial Candles are online representations of love and tribute only. No physical candle will be lit in memory of a loved one. Question: How do I correct my spelling…

Cancellation Policy

Help Resources » Policies » Cancellation Policy

FrontRunner Professional Cancellation Agreement Confidential This document contains proprietary information and may not be reproduced, transmitted, or translated in any manner without the specific consent of FrontRunner Professional. This includes third party…

Billing Options

Getting Started with Your System » Billing Options

You can access all FrontRunner billing information at any time. If you have any questions regarding an invoice or one of the policies, don’t hesitate to contact Accounting. Navigate to System Settings > Account Management. current invoices billing…

Vitals

Arranging Director » Add New Client » Vitals

This section of Arranging Director provides all the vital information of the deceased. Open a record and navigate to Client Arrangement > Vitals. *All information contained within the drop-downs is drawn from the Quickfill & System Data section of your system. Once…

Mobile Case Management

Add / Edit / Remove a Deceased’s Record » Mobile Case Management

Whether controlled on a smaller cell phone screen or a larger screen such as an iPad or tablet, the Mobile Manager uses responsive technology that auto-adjusts its sizing to be highly functional on any sized device. Some of the features include the ability to add new…